Dedicated support managers

Dedicated support managers also provide insights into survey management, distribution, data analysis, integrations, etc.

Examples of a dedicated support manager for surveys

A retail giant has a diverse product portfolio and many moving parts, including various demographics, supply chains, point of sale, point of experience stores, etc. The volume of surveys and survey responses is always high in such cases. In such a scenario, the platform experts have a higher level of dependency to get the set-up and data collection done the right way so that the insights collection is accurate.

Uses of dedicated support managers for surveys

The dedicated support manager for surveys acts as an extension and a technical expert to your brand. Right from recommending research techniques and methods, advanced logic management, panel integration, and optimal question types, the support manager is the go-to-person on everything you need.

Advantages of dedicated support managers for surveys

• Subject matter experts: Dedicated support managers are trained on the survey platform to unlock the insights you need in the most optimal research manner.

• Faster solutions: No amount of training and hands-on experience with the tool will give you an inside insight into the survey platform. To take advantage of the survey tool, leveraging the help of a dedicated support manager leads to faster solutions.

• Research technique recommendations: You can get specialized and personalized recommendations from the support manager on your specific problems. For example, when should you use MaxDiff vs. Conjoint or Heatmap vs. Hotspot question types in your survey.