Company - Knowledge Management Survey Template by QuestionPro offers questions the revolve around knowledge management and communications systems within the company. This is a customizable questionnaire with sample questions that ensure knowledge is kept track of in the most systematic manner. For example, "Do you create formal procedures to ensure that lessons learned in the course of a project are passed along to others performing similar tasks?"
I am contacting managers to talk about a topic discussed recently in the Harvard Business Review called "Knowledge Management." Quoting from the HBR article, "Knowledge Management" is "a formal process of figuring out the information about a company that could benefit others in the company rather than finding ways to make it easily available."
Sometimes companies are involved in "Knowledge Management" but call it by some other name. Please let me know whether your company is or not performing the following actions
Collect and share information about the best practices
Set up networks to transfer information between employees interacting with customers and company managers.
Set up networks to transfer information between employees interacting with customers and engineers creating the product.
Create formal procedures to ensure that lessons learned in the course of a project are passed along to others performing similar tasks.
Find formal ways to tie a manager's pay to the company bottom-line?
Developing "Expert Systems" to capture and circulate special skills and knowledge.
Experts say that companies can determine if a "knowledge management" program is good for them depending on how they answer the next five questions. The questions are not complicated, and to save time, we are not expecting perfect answers. Just give us your top-of-mind response.
What kinds of activities in your organization have the biggest impact on the bottom line? Of the activities you mentioned, which one probably has the biggest impact?
What kinds of knowledge, if you had it, would make this activity work more effectively?
Survey software
Leading survey software to help you turn data into decisions.
Research Edition
Intelligent market research surveys that uncover actionable insights.
Customer Experience
Experiences change the world. Deliver the best with our CX management software.
Workforce
Powerful insights to help you create the best employee experience.
