Technical Support Satisfaction Survey Questions + Sample Questionnaire Template

Technical support satisfaction survey questions to evaluate the effectiveness of support provided to customers. This sample questionnaire gathers insight on the quality of solution provided, overall satisfaction mesurement, time bound effectiveness etc.

Technical Support Satisfaction Survey Questions + Sample Questionnaire Template

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How satisfied are you with the OVERALL quality of service you received? Very satisfied Somewhat satisfied Dissatisfied Very dissatisfied N/A Do you consider the problem resolved? Yes No Was your question or issue resolved the first time you contacted technical support? Yes No How satisfied are you with this particular phone support experience? Did you attempt to use our online support web site before making this call? Yes No If yes, how satisfied were you overall with this online support experience? How satisfied are you with our technical support in general? We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.