Contact information (open-ended text)

The contact information question type is a formatted group of textboxes collecting contact information from the respondents in a consolidated form. You can choose from various details that you require, such as name, mailing address, phone number, and email address.

To add a contact information question:

• Go to: Login » Survey (select a survey) » Edit » Workspace.
• Click on the Add Question button.
• Under Basic question types, select the Contact Information question.



• The contact information question will be added with the following form fields by default:
  • First name
  • Last name
  • Phone number
  • Email address
  Mailing address fields are disabled and can be enabled under Settings.

  You can add additional fields by clicking on the Add Custom Field link.


• Validation: By default, the validation option is turned off. Respondents can skip and move ahead in the survey without answering the question. You can enable validation if you don't want to allow respondents to skip this question. By enabling the validation option, you can see options such as force response and request response.

  The Force response option makes a question mandatory/required, as shown in the above image. The respondents cannot finish the survey without answering a mandatory question.

  When you select request response, the respondent gets a pop-up in case a question is not answered, requesting to answer the question or continue the survey without answering.

Consider that you also want to ask for the respondent's mailing address.

• Go to Settings, under form fields switch on the toggle for mailing address.
• The following form fields will be added to the contact information question:
  • Address line 1
  • Address line 2
  • City
  • State
  • Zip

  You can also remove any of the above mentioned form fields (e.g. address line 2) by switching off their respective toggles.

For phone numbers, QuestionPro supports four types of formats:

• United States / Canada
• International
• India mobile
• United Kingdom

You can also change the default country under phone number format. To change the default country:

• Click on the phone number drop-down and select format as shown in the above image.
• Under format, the default country is United States/Canada.
• Click on the format drop-down to view the list of countries and select your country.

The contact information question appears as follows while taking the survey:

To view the report for contact information question:

• Go to: Login » Surveys (select a survey) » Analytics » Dashboard.
• The report of the contact information question is shown below:

• The information entered by the respondents can be seen in the third column.
• You can also download the raw data in Excel or CSV format.