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Gap/Perception Plot - Details
In a Side-By-Side Matrix question, the Gap/Perception Plot can be used to visually represent all the analytical data in a single chart. The details of one dimension (Importance etc.) are plotted on the Y axis and the details of the second dimension are plotted on the X axis.
How do I access the Gap/Perception Plot?
-
Go to:
- Login » Surveys » Analytics » GAP Analysis
- Click on GAP Analysis
- Select the question to analyze from the available drop-down menu.
- Click on Next Step, and the GAP analysis charts will appear.
- You can obtain the online report or download the Excel, PPT or print the results.
How do I read the charts?
The bar chart provides the mean for every dimension and the attribute. The plot is with respect to the mean on the Y-axis and attributes like Customer Service, Product Packaging and On-Time arrival on the X-axis. The second chart is a scatter plot that compares the dimensions based on the mean value of the attributes.
License
This feature is available with the following licenses :
You may also be interested in...
Side-By-Side Matrix Question
GAP Analysis - Introduction
Weighted Satisfaction Scoring
Gap/Perception Plot - Details
